Discover knok's
patient journeys

A NEW ERA OF ENGAGEMENT

knok gives healthcare professionals the tools needed for a more collaborative relationship with patients, as well as better understanding of their context and conditions. By building 1-to-1 connections across entire care journeys, we’re enabling a patient-centric model.

More than a journey builder, an engagement engine

Patient outreach & campaigns

Broadcast messaging

Omnichannel engagement

Educational content

Custom interactions

Automated reminders

Messaging Tokens

Patient feedback

Survey engine

Unlimited interactions & notifications

A COMPLETE PLATFORM

Well-planned notifications promote no-shows in tele consultation

No-show rate below 6%

Provide a premium service to a larger client base while getting constant feedback

Improved satisfaction

Overall high patient adherence to PROMs and surveys up to 12 months

Adherence > 75% to PROMs & surveys

Improved clinical outcomes

Provide a better control of chronic conditions and promote timely screenings

Years of patient relationship management and better health outcomes in just 5 steps

Plan your journey

Step 1

Step 3

Add patients to the journey

Step 4

Run your journey!

Step 5

It all starts from putting your ideas into action! Is it a broadcasting message journey or a fully calendarised one? Will it be triggered by patient enrolment or a reference event, such as a surgery? Plan your journey and set your goals based on the target population.

Create all interactions & notifications

Step 2

Now that you have made a plan and set your goals, it’s time for the fun part: build your customisable digital patient journey! Our interface is incredibly simple and intuitive: by clicking on the “Add interaction” button you will be able to choose from our array of options.

Different interactions will ask for specific details, however, in all of them you’ll be able to set the action, the date it will be performed and who has visibility over it.

Patient journeys are created to increase engagement, which should be based on a strong notification system. In this step, you can now add e-mail and SMS notifications with tokens for mass-personalisation of your broadcast messaging. Then, you can select who gets notified and set the exact time for sending for optimised adherence.

At this stage, your journey is almost ready for launch but there’s still one major part missing: patients! In this step, you will enrol participants in your programme. You can choose to add them individually or in batches (.CSV).

Congratulations! You’ve just activated an entire journey with unlimited custom interactions. The next step is to monitor patient progression and interaction adherence. These insights will empower your personnel for more efficient patient relationship management and your HCPs with add-on data to existing EHRs.

knok gives healthcare professionals the tools needed for a more collaborative relationship with patients, as well as better understanding of their context and conditions. By building 1-to-1 connections across entire care journeys, we’re enabling a patient-centric model.

A FEW CLICKS AWAY FROM A REVOLUTION

Define content & channels

Create unlimited journeys
with fully customisable interactions

FOR ANY CONDITION DURING ALL STAGES OF LIFE

Our roadmap is paving the way for AI in healthcare

NEXT UP

The platform that provides a world-class telemedicine experience

OPERATING HEALTHCARE AT SCALE

Average set-up time

Less than 1 hour of training

From as little as 1 week for 12 hospitals within a private healthcare group

Per clinical or admnistrative individuals

Average telemedicine consultations per day

+1500

163 000 hours

86

+700 000

Support in less than 30 secs

AI based troubleshooter CS comprehensive database

94%

Of consultations in Panacea

Average NPS in telemedicine using knok

Satisfaction rate (4&5 stars)

Telemedicine consultations completed